Refund policy

Refund Policy

We want you to be happy with your order. Here is how returns and refunds work at Crush & Cane.

Food products and hygiene

For hygiene and food safety reasons, we cannot accept returns of opened flavoured sugar pouches unless the product is faulty, damaged, or not what you ordered.

Unopened products

If your pouch arrives unopened and you have changed your mind, you can return it within 14 days of delivery for a refund. The product must be unopened, in its original packaging, and in a resaleable condition. You are responsible for return postage costs unless the item is faulty or incorrect.

Faulty, damaged, or incorrect orders

If your order arrives damaged, faulty, or is not what you ordered, please contact us within 48 hours of delivery with a photo of the issue. We will offer a full refund or a replacement, whichever you prefer, and you will not need to cover return postage in this case.

How to request a return or refund

Email us at hello@crushandcane.com with your order number and the reason for your return. We will confirm next steps by email.

Refund processing

Once your return is received and inspected, or once a faulty or incorrect order is confirmed, we will process your refund to your original payment method within 5 to 10 business days.